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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeanne Epley

February 23, 2026

5  out of  5
rating by Jeanne Epley
"We have been with Mary Spears for over 20 years, and have received excellent and timely service from the ladies who work there. Thanks Cynthia, Patricia and Mary."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Mary Spears’s Team. "
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Gregson Thomas

February 17, 2026

5  out of  5
rating by Gregson Thomas
"Dustin was very helpful when moving insurance over to my new vehicle. Thanks again"
We responded:
"Wow, thank you for the 5-star review, Gregson! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Ellie Raven

February 13, 2026

5  out of  5
rating by Ellie Raven
"I've been working with Patricia on some home and auto quotes. She has been very helpful, responsive and explains everything well."
We responded:
"Ellie, thank you for your wonderful review of State Farm Agent Mary Spears’s Team! Ellie, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Mary Spears’s Team! "
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Marie Rose

February 12, 2026

5  out of  5
rating by Marie Rose
"I have known Mary Spears for a long time, she is such a wonderful and enjoyable person to speak with her. Our Office uses Mary @ State Farm for all of our Bonding needs."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Lisa Boyd

February 3, 2026

5  out of  5
rating by Lisa Boyd
"I want to take a moment to recognize Mary Spears and her staff, at State Farm for delivering one of the best customer experiences I’ve had in a long time. She took the time to walk through a policy I already had with a different carrier, offered thoughtful suggestions, and made sure I fully understood what courage I had and what coverage I didn’t have. What stood out most was her approach. There was no pressure, no sales push, no agenda. She shared information that I didn’t know. Because of her guidance, I feel completely safe and secure with the coverage that we have today. If you’re looking for someone who is knowledgeable, patient, and truly committed to helping you make informed decisions, Mary is absolutely the person you want in your corner."
We responded:
"Thanks so much for the amazing review, Lisa! We really appreciate your support here in Madison . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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MRSLett

January 31, 2026

5  out of  5
rating by MRSLett
"More Than an Agency—They Are a Family Tradition If you’re looking for a company you can stay with for life, this is it. My family has been insured here for over 20 years. We’ve been through a few impactful changes in life together, and Mary Spears’ office never let us down. Cynthia is incredibly kind, professional, responsive, and proactively reaches out with our best needs in mind. She is very knowledgeable about the products State Farm offers and is excellent at explaining complex terms in a way that makes me feel confident in my choice. That kind of long-term reliability and genuineness is hard to find these days, and I’m proud to continue the legacy with them."
We responded:
"MRSLett, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Mary Spears’s Team here in our Madison office. "
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Latrisa Holden

January 29, 2026

5  out of  5
rating by Latrisa Holden
"Great customer service. Very sweet ladies. Always willing to help in every way they can"
We responded:
"Thank you for the 5-star review, Latrisa! Here on State Farm Agent Mary Spears’s Team, we are proud to serve our community and appreciate your recognition. "
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Irene Diaz

January 23, 2026

5  out of  5
rating by Irene Diaz
"Always very knowledgeable, professional and willing to help."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Mary Spears’s Team. "
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Stacy Hagood

January 13, 2026

5  out of  5
rating by Stacy Hagood
"My husband has been Mary’s customer for close to 30 years and thinks the world of her. She has always helped him with every need. He brought me aboard when we married a few years ago and I can say the customer service from her office is always superb!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Myra Donegan

January 9, 2026

5  out of  5
rating by Myra Donegan
"Great customer service. Very understanding and patient representative. Work to find the better quote. Thank you for all your help everytime."
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Emile Parker

January 7, 2026

5  out of  5
rating by Emile Parker
"I highly recommend my State Farm Agent Mary Spears. My family has been insured with her for years. Her staff is amazing. Today Patricia Osmer, one of her Customer Representatives handled and resolved a matter regarding our Homeowners policy. Her follow up and keeping us in the loop was greatly appreciated."
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Frankie Blaylock

October 31, 2025

5  out of  5
rating by Frankie Blaylock
"Very polite, curious, made me feel at home. Mary, a very sweet lady, down to earth."
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Nezza Depaul

September 18, 2024

2  out of  5
rating by Nezza Depaul
"Please do not assume your clients who have a Hispanic last name automatically speak Spanish and think it's okay to mail them letters in Spanish. Just don't do that."
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Mary Lyman

May 6, 2024

5  out of  5
rating by Mary Lyman
"Best agent ever! So friendly and knowledgeable. We have been with this Agency for years and has never been disappointed. Just outstanding customer service!"
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Michael Dick

August 15, 2023

5  out of  5
rating by Michael Dick
"Mary is friendly, knowledgeable and highly professional. She’s won several awards and deserves them all."
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Steven LaiHing

July 5, 2023

5  out of  5
rating by Steven LaiHing
"Kind and professional staff. Prompt service and able to deal with any issues having to do with life insurance."
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Gary Balentine

February 20, 2022

5  out of  5
rating by Gary Balentine
"Great service Home and auto"
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Mikey Awbrey

May 13, 2021

5  out of  5
rating by Mikey Awbrey
"I used them for years. At one point, to try and save a buck I swapped away. I quickly realized two things. 1, their customer service is top notch and 2, their prices really are solid. I came back to them after only 1 month. They really are a great team. I'm going to miss them in our new location."
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Pamela Stewart

May 11, 2021

5  out of  5
rating by Pamela Stewart
"Rates are remarkable. Im so satisfied with the customer service she has."
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madalynn williams

May 10, 2021

5  out of  5
rating by madalynn williams
"Erica Alexander was so professional! I loved working with her! She brought so many things to my attention. My advice call Erica at Mary Spears State Farm and ask her about your liability limits. I was so underinsured and unaware and now I just feel safe and protected. They gave me this and I am so appreciative!"
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James Lindley

April 22, 2021

1  out of  5
rating by James Lindley
"I was with Mary Spears for 17 years. I decided to change companies to bundle and save money. There was a misunderstanding about my termination date. So now I'm stuck with a $200 fine that can be fixed yet they choose not to. I don't recommend these people. Iv never had any good luck or anything good to say in my 17 years with them. Happy to move forward!"
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William Ewings

November 18, 2020

5  out of  5
rating by William Ewings
"Shoes came back better than we expected."
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edward booker

October 29, 2019

5  out of  5
rating by edward booker
"Mary Spears and her group are professional and courteous. They're always informative and knowledgeable"
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betty blankenship

October 16, 2019

4  out of  5
rating by betty blankenship
"Friendly people always eager to help."
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Yvonne Harris

August 4, 2018

5  out of  5
rating by Yvonne Harris
"Our agent can fit your every need. Plus you feel like family, time you enter the place everyone's smiling and speaking. If you have an issue they will go the extra step to please their customer's. Accidentally locked my purse & keys in trunk and minutes into calling roadside service , they were there within 15 minutes. Way to go 👼"